Service Dispatcher

Pretoria, Gauteng

Posted 4 days ago

Company:: Hallmark Professional Intake
Company Description:: Since the beginning, our dedicated professionals have leveraged technical industry expertise to develop customized solutions for clients, create value, and optimize performance. As a multicultural and united partnership with shared goals, values and service standards across the world, we take pride in our technical expertise and the quality of our work. We pride ourselves in expressing our singular voice and providing insights on the future of our profession and on its role in tomorrow’s business community and society as a whole. Through our publications, we also intend to bring a perspective on the major changes that will impact the lives and business models of our clients as well as on the megatrends that will reshape our world.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Grade 11
Number of vacancies:: 1

Job Description

A Service Dispatcher is responsible for coordinating and scheduling service calls for customers and ensuring that service technicians are equipped with the necessary tools and equipment to complete the job. The Service Dispatcher is the first point of contact for customers, and must be able to assess customer needs and prioritize service requests. In addition, the Service Dispatcher is responsible for maintaining the service technician’s schedule, tracking their progress and providing feedback to customers.

Service Dispatcher Duties
Answer customer service calls and emails
Direct customer inquiries to the appropriate team or individual
Schedule appointments and dispatch technicians
Maintain records of customer interactions
Ensure customer satisfaction

Service Dispatcher Skills
Customer Service
Communication
Organization
Problem Solving

Personal Traits
Excellent communication skills
Organized and detail-oriented
Ability to multi-task and prioritize
Ability to work independently and as part of a team
Strong problem-solving skills