Lodge Manager (JB5093)

Lodge Manager (JB5093)
Waterberg, Limpopo (between Mokopane and Mookgophong)
R20 000 to R25 000 a month
Benefits: Accommodation
Permanent

A 5 Star Lodge is looking for an experienced and passionate Lodge Manager to lead the operations of a prestigious, luxury lodge in the breathtaking Waterberg region. This role requires an individual with a strong hospitality background, exceptional leadership skills, and a commitment to delivering unparalleled guest experiences. The Lodge Manager will oversee multiple departments, ensuring seamless operations, financial efficiency, and the highest standards of service. Working closely with the General Manager and Heads of Departments, the Lodge Manager will drive innovation, maintain property excellence, and ensure compliance with health, safety, and sustainability standards

Minimum Requirements:
Grade 12 (Matric) and a Diploma in Hospitality Management or a related field
At least 5 years of experience in lodge or hospitality management, preferably in a luxury safari lodge setting
Proven experience in managing multiple departments, including Housekeeping, Food & Beverage, Guest Services, Maintenance, and Administration
Strong financial acumen, with experience in budgeting, forecasting, stock control, and cost management
Comprehensive knowledge of health, hygiene, and safety regulations (OHS)
Experience with reservations, front office operations, and guest services
Sound knowledge of MS Office Suite and lodge management software
Valid Code 10 driver’s license
Strong leadership and management skills with the ability to motivate and develop staff
Excellent interpersonal and communication skills – professional, well-spoken, and guest-focused
A team player with a positive attitude, enthusiasm, and emotional intelligence
Strong problem-solving skills and ability to handle guest complaints professionally
A passion for sustainability, conservation, and luxury hospitality

Duties and Responsibilities:
Oversee the daily operations of the lodge, ensuring exceptional service across all departments
Work closely with the General Manager to align operations with company standards and strategic goals
Ensure a seamless guest experience, from check-in to departure, maintaining 5-star service excellence
Regularly review guest feedback, respond to complaints constructively, and use insights to improve services
Maintain high property standards, ensuring all lodge areas are clean, well-maintained, and aesthetically pleasing
Stay ahead of industry trends and competitor offerings to keep the lodge innovative in guest experience
Lead and mentor Heads of Departments to ensure efficient department coordination
Conduct training, performance evaluations, and team-building activities to enhance staff performance and morale
Ensure discipline and adherence to company policies, handling deviations professionally
Foster a culture of excellence, teamwork, and continuous improvement
Manage and monitor budgets, ensuring cost-effective operations while maintaining quality
Oversee stock control, requisitions, and inventory management, ensuring strict adherence to company standards
Review monthly forecasts and allocate resources efficiently
Ensure all administrative tasks, reports, and financial records are accurate and up to date
Ensure full compliance with OHS (Occupational Health & Safety) regulations
Conduct regular safety inspections and risk assessments
Ensure all fire, hygiene, and safety protocols are strictly followed by staff and guests
Implement and maintain eco-friendly practices to minimize the lodge’s environmental footprint
Educate staff and guests on sustainability initiatives and conservation efforts
Work with local conservation bodies to support wildlife preservation efforts

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

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