Sales Administrator

Provide full administrative support to the Sales Representatives and Client Relationship Manager, including but not limited to:
• Opening files (hardcopy and electronic)
• Compiling the correct supporting documents and liaising with clients to provide these to us within a stipulated time frame
• Adding new agreements to files (renewals and add on products)
• Following the sales process for new/ upsell and cancellations of contacts
• Requesting company documents from clients
• Compiling quotes and ordering Hardware for products
• Sourcing information from various departments within the company to address client queries
• Following up on requests sent to other departments within the company to ensure the clients query gets resolved in a reasonable time
• Communicating in a professional manner to the client keeping them informed of progress as all times
• Circulating marketing information to your client base as and when requested
• Assisting with all client queries on e-mail and calls relating to product specific issues
• Informing your CRM should the client need additional training relating from influx of queries, and setting up these meetings for your CRM
• Assisting with investigations relating to client queries and compiling reports
• Assisting to source documents of any kind as requested
• Maintain and update all client files with current information/ documents
• Ensure that all client files are kept in an orderly and presentable state
• Following up on e-mail queries on behalf of your CRM when requested

The candidate must have strong administrative abilities.