Client Care Manager
Centurion, Gauteng
Posted 5 days ago
- Company:
- Keo-Kutlwi Group (Pty)Ltd
- Company Description:
- Keo-Kutlwi Pty Ltd t/a k2 Human Capital consultancy is an HR company providing HR support including recruitment to other businesses.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
DUTIES AND RESPONSIBILITIES
• Determine, plan and set targets for the team
• Responsible for the management of the departmental budget
• Plan departmental activities
• Roster shifts accordingly
• Ensure quality is met
• Responsible for the development of the Team Leaders
• Responsible for the department staffing, Recruitment and Selection
• Performance management, including management of disciplinary processes
• Continuous improvement of training methods, performance measurement systems, underwriting standards etc.
• Compile and submit management reports
• People management
• Relationship management with various stakeholders i.e. intermediaries
COMPETENCIES REQUIRED
• Strategic and operational leadership ability and know how
• Organised,self-disciplined and self-motivated
• Results and deadline driven
• Coaching skills
• Tenacity and resilience
• Ability to work in a team environment
• Excellent interpersonal and communication skills (written/verbal)
• Judgment and problem-solving skills
• Computer literate
• Take ownership and responsibility
• Leading through vision and values
• Enthusiastic about the job and the company
• Excellent track record within current department
• QUALIFICATIONS REQUIREMENTS
• Relevant qualification will be highly beneficial
• FAIS accreditation
• Advanced Excel skills (You will be expected to do projections on graphs etc.)
• FAIS Regulatory examination RE1 (Key Individual exam) will be an advantage
• EXPERIENCED REQUIREMENTS
• The ideal candidate must have knowledge and insight about the Client Care department
• (having management experience in more than one operational Client Care Department would be highly beneficial)
• 5 years’ managerial experience (essential)
• Experience as a Department Manager will be an advantage
• Broker Servicing Management experience (advantageous)
• Relevant experience and accreditation in personal and commercial product (essential)
