Junior Business Analyst (WM/LE)

Minimum Requirements:
• Degree in Information Technology / BCom.
• Minimum of 3-5 years’ experience within the relevant business function or information technology environment.
• Demonstrated success in managing projects relating to superior performance and continuous improvement.
• Valid Code EB drivers' licence.
• Experience with managing and integrating warehousing and supply chain with new technologies such as Voice, Handheld Scanners, RF units, Handling units.
• Excellent end user knowledge in the SAP WM/LE module.
• Demonstrated business and system knowledge (preferably within the SAP WM/LE module).
• Advanced end user computer skills (MS Office, Project, Visio etc).

Duties and Responsibilities:

Provide SAP end user support:
• Assists end users to resolve SAP related issues across the Company.
• Resolves calls as logged on service management system within agreed SLA
• Resolve technical SAP issues
Leverage System:
• Serves as a liaison between the business and SAP Service Provider.
• Attend to all system enhancement requests channelled and draw up functional specification documents according to these requirements.
Manage and coordinate IT related business projects:
• Serve as a project manager & primary business representative on new business projects requiring IT systems implementation.
• Prepare project plan by engaging all relevant parties.
• Conduct user training as required & provide post-implementation support to all end-users.
Drive Continuous Business Improvement (CBI) Initiatives:
• Identifies CBI opportunities within the IT field.
• Quantifies saving & efficiencies related to these opportunities for submission to Application Manager.
• Implements enhancements as per business projects function.
• Assist in defining business processes and preparing business process documentation.
Training:
• Conducts end user training on existing and new SAP functionality across the Group.
• Creates & maintains user training manuals & e-learning material.
Authorize and maintain SAP user profiles:
• Communicate with authorizations team to assist with creation & maintenance of user profiles in SAP.
• Authorize user access for new and existing users & assist with resolving user profile audit queries.
Conduct regular system audits and report on system non-compliance:
• Conduct regular system compliance audits across the Group.
• Report on system non-compliance by users to Applications Manager.
Reporting:
• Develop appropriate reports in SAP as requested by the business.
• Run reports in the system as required by the business.
SAP Config and Development:
• Compile/update technical specification for SAP WM within agreed best practices and process.
• Configure SAP WM in line with agreed specification.
• Troubleshoot interface errors and implement preventative measures.