Service Advisor (Automotive) (JB5235)

Sandton, Gauteng

Posted 2 days ago


Company:: Kontak Recruitment
Company Description:: Kontak Recruitment agency South Africa, a staffing agency, and leading recruitment agency in Johannesburg. As one of the best staffing agencies, we are trusted for recruiting the best staff, we provide professional and reliable personnel services for both permanent and contract placements. Kontak specialises in helping businesses hire and employ staff efficiently across the employment spectrum. From entry-level to executive roles, find certified staff through our job agencies in Johannesburg, Pretoria, Durban, Cape Town and beyond, including international locations. Looking for Top Talent? Find the right fit for your recruitment needs with our staffing services.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Grade 12
Number of vacancies:: 1

Job Description

Service Advisor (Automotive) (JB5235)
Sandton, Gauteng
R16 000 to R18 000 a month CTC
Permanent

An exciting opportunity exists for a customer-focused and results-driven Service Advisor within the automotive industry. This frontline role is essential in delivering a seamless and professional aftersales experience. The ideal candidate will be confident, organized, and passionate about creating positive client interactions, ensuring the service department runs smoothly from booking to vehicle handover.

Minimum Requirements:
Grade 12 with Relevant Automotice Diploma / Certificate
Drivers License
At least 2 years of OEM dealership experience
Strong understanding of Service Advisor processes and procedures
Excellent customer care knowledge and a proven CSI track record
Strong administration skills and attention to detail
Ability to use own initiative and adapt in a fast-paced environment
Willingness to work Saturdays and public holidays
Familiarity with dealership management systems (Evolve, IAL, etc.)

Duties and Responsibilities:
Greet clients, open job cards, and manage service bookings
Accurately capture customer concerns and vehicle issues
Liaise between customers, workshop, and parts departments to ensure smooth communication
Update customers on progress, quotes, and additional work needed
Ensure all services and repairs are approved and authorised
Conduct vehicle handovers, ensuring quality of work and customer satisfaction
Manage and follow up on outstanding service invoices and payments
Uphold CSI/SSI targets and ensure a positive customer journey
Maintain up-to-date knowledge of OEM bulletins and campaign notices
Ensure compliance with internal systems, policies, and audit standards

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.