Service Advisor (Automotive) (JB5235)

Service Advisor (Automotive) (JB5235)
Sandton, Gauteng
R16 000 to R18 000 a month CTC
Permanent

An exciting opportunity exists for a customer-focused and results-driven Service Advisor within the automotive industry. This frontline role is essential in delivering a seamless and professional aftersales experience. The ideal candidate will be confident, organized, and passionate about creating positive client interactions, ensuring the service department runs smoothly from booking to vehicle handover.

Minimum Requirements:
Grade 12 with Relevant Automotice Diploma / Certificate
Drivers License
At least 2 years of OEM dealership experience
Strong understanding of Service Advisor processes and procedures
Excellent customer care knowledge and a proven CSI track record
Strong administration skills and attention to detail
Ability to use own initiative and adapt in a fast-paced environment
Willingness to work Saturdays and public holidays
Familiarity with dealership management systems (Evolve, IAL, etc.)

Duties and Responsibilities:
Greet clients, open job cards, and manage service bookings
Accurately capture customer concerns and vehicle issues
Liaise between customers, workshop, and parts departments to ensure smooth communication
Update customers on progress, quotes, and additional work needed
Ensure all services and repairs are approved and authorised
Conduct vehicle handovers, ensuring quality of work and customer satisfaction
Manage and follow up on outstanding service invoices and payments
Uphold CSI/SSI targets and ensure a positive customer journey
Maintain up-to-date knowledge of OEM bulletins and campaign notices
Ensure compliance with internal systems, policies, and audit standards

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
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Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
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