Senior Sales Representative - Tyre Industry

About the Role

Selling products or services to businesses or organizations such as small businesses, nonprofit organizations, government agencies, or large corporations. Participating in training programs to maintain product knowledge and develop new skills. Developing and implementing marketing strategies for specific clients or industries. Negotiating pricing, terms, and conditions of sale with clients. Maintaining and updating an organized agenda detailing quotas, territory analyses, and results reports. Serving as a mentor to less experienced salesmen and assisting in trainings regarding effective delivery solutions. Achieving consistent sales over time, even in periods of change in consumer interest. Studying sales volume and industry trends to understand how to best penetrate the market and gain consumer interest. Overseeing operations that mainly revolve around engaging with clients to pursue sales targets. Devising strategies that would help colleagues to attain quotas and discover new opportunities and trends that would be of help in building a more substantial client base.
Key Responsibilities

Invoices and Job Cards

GP Targets

To achieve store monthly targets

Stock Control

To assist in stock control

Invoicing Accurate and Complete

All customer information on invoice: Name, Cell NO and E-mail Address
All vehicle detail on invoice: Type, Reg NO, Mileage
Order numbers in place with accounts
Customer charged accurate and honest
All work charged and booked
No deviation from GP % without manager approval

Lead Generation

Ensure all previous days after hours enquiries are followed up between 8-9am
Ensure Leads are continually followed up on Quick response time being the golden rule
Ensure the Status of Lead is being updated on SF
Ensure Leads don’t expire (4 days)
Ensure all customers phone numbers are searched on SF to close the loop

Sales Order Correct and Booked

Must have complete customer detail
As much information as possible to ensure service
Staple to invoice, file and signed complete
Job card signed off by Salesman

Unallocated Job Card

As much detail as possible why not booked
Cancel sales order to be signed by manager

Types reserved for customers

Follow procedure for reserving types no longer than 1 weeks
To be followed up regularly
Give to manager to cancel if not needed anymore

Sales/ Admin

Buy outs

All buy outs booked – Always zero Stock
No outstanding buy outs on system
Only 1 Buy-out code to be used at a time

Credit notes

No unnecessary credit notes
Credit notes due to negligence – Penalty

RSC

Must be booked on RSC Account – Not customer
If Payment, must be receipt

Fleet

Follow fleet procedure
Book at fleet discount structure as per companies’ fleet pricing
Attach proof of Authorization to invoice
Authorization amount checked against invoice
Centralized billing done correctly

Cash up

Daily banking prompt and accurate
No shortages/overages

Floats up to date

At all times – float must be maintained
Spot checks done by administrator

EFT’s

EFT’S up to date, no Sunday debtors
EFT proof of payment and invoice uploaded to share folder before vehicle
Leave

Cheques/CGS done

No cheques

Sundry debtors

Minimize Sundry Debtors
Sunday Debtors at month-end Salesman to sigh acknowledgement of Debtor
15th Cut-off

TEC

Follow tech procedure
All relevant documentation completed in full
Tag on types for return to supplier
Documentation to manager

Discipline/Procedures

Appearance

Company’s dress code and neat at all times

Punctuality

Be on time, zero tolerance
Inform manager if come late or cannot attend work

Attendance

To attend all stock takes if required
Attend all meetings
Attend all staff training
Attend dealer functions as requested

Telephone

Use telephone responsibly
Answer telephone promptly and professionally
Ensure all tele sales are being captured into lead generation process on SF

Lift flow

Follow lift flow procedure
Control and help movement of cards
Cars outside shop locked, keys in cupboard
Sleep over cars safe and attended to – keys locked in cupboard

Counter/Sales area

Always salesperson on counter
Counters must be neat at all times
Ensure that work area is clean and neat at all times

Follow up on customers

Check diary daily/Lead generation daily

Contact customers and keep customers up to date

Dealers

Keep in contact with dealers

Do weekly dealer visits to allocated dealers

Loose wheels

Tag and put in store, not loose on floor
Must be sales order with reference to loose wheels

Rim repairs

Ensure our stamped tracking number is reflected on INV
Tag details on tyre and centre cap while repairing

Customer tyres

Tag all tyres kept for customers in store
Management Assessment

Standard of customer service

Always apply 6 steps to a Tyre sale
Apply star qualities
Attentive
Resourceful
Trustworthy
Seamless
Create positive defining moments continuously
Acknowledge all customers, even if busy
Answering telephone calls promptly and professionally
Efficiency of lead response and feedback on lots leads
Friendly/Helpful information and quotes over phone
Organize work and flow on counter
Must always be salesman on counter
Do detailed needs analysis
Provide correct advice and product
Deal with unhappy/problematic customers
Observe customers and job flow – work the car continuously
Inspect car when finished

Relationships with other staff

Apply best practices for seamless service
Ensure and maintain good relationships with all staff
Be a Team Player – Support co-workers
Have knowledge of duties and responsibilities of fellow staff members

Attitude

Be better
Overall attitude towards company
Attitude toward management and Authority
Dedication towards promotions and marketing campaigns

Training

Up to date with vehicle type size and new development in industry
Type characteristic vs Benefits to customer
Regular testing
Self-improvement

Sell up

Selling up, not just order taker
Assisting other sales staff to sell up