Groups and Incentives Operations Consultant

Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.

Experience required:
Minimum of 4 – 5 years previous inbound tour consulting experience required
In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
Good understanding of terms and conditions
Relevant understanding of Business to create and formulate a strategy and make commercial decisions
A passion for delivering service excellence
A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance
Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies
Excellent computer skills including Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU
Analytical skills
Negotiation skills
Experiential Creativity (Crafting Experiences)

Duties include:
Accountable for coordinating and executing land tour programs and events
Support the administrative preparation and management of travel files
Must be available to travel with groups and assist with on-site coordination
Provide proactive support to the Groups and Incentives team
Maintain good relationships with partners
Support and communication with the accounts teams
Maintain accurate and up-to-date information on all confirmed services
Assist with the preparation of all travel documentation and operating schedules
Ensure compliance with country travel restrictions
Be on call for any major emergencies
Assisting with special projects and any other duties as assigned by Management