Product Specialist (Adventure Travel)
Johannesburg North, Gauteng
Posted 20 days ago
- Company:
- Innovation Advance
- Company Description:
- Innovation Advance provides customised training and recruitment solutions that are tailor made to suit what is currently relevant, needed most and perfect for your specific needs. We love doing what we do and believe that learning and progression should be ongoing, valuable and inspiring. We take learning seriously but, we also believe that it should be fun and that achievement should be celebrated.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Turn raw travel logistics into seamless, memory-making experiences! This role offers a rare opportunity to join an established team shaping unforgettable African tours. Our client—an innovative force in the touring space—is looking for a Product Specialist who brings a love for Southern Africa, an eye for detail, and a flair for collaboration.
You’ll serve as the glue between tour design, supplier engagement, data systems, and operational support—playing a central role in ensuring every trip runs as planned, and every guest is delighted.
What You’ll Be Responsible For:
• Crafting immersive itineraries for scheduled tours, private charters, and tailor-made experiences using deep destination insight and market research.
• Building strong partnerships with accommodation providers, excursion operators, and transport vendors to ensure service excellence.
• Managing supplier contracts and documentation—from accurate recordkeeping to coordinating seasonal communication plans.
• Ensuring data accuracy across booking platforms, internal databases, and guest-facing documents.
• Collaborating cross-functionally with operations, reservations, and customer service teams to elevate tour delivery.
• Monitoring and responding to feedback from guides and guests to identify areas for growth and innovation.
What We’re Looking For:
• At least 3 years’ experience in tour operations, preferably with a destination management company (DMC) or tour operator.
• In-depth understanding of Southern African travel logistics, including routes, attractions, distances, and supplier capabilities.
• Confident managing data systems and tech-savvy with booking and content platforms.
• A collaborative communicator who can think analytically, work independently, and keep cool under pressure.
• A natural problem-solver with a keen sense of detail and passion for efficiency.
Bonus Points For:
• Experience with Tourplan or similar systems
• Travel & Tourism qualification
• Basic project management skills
• A background in sales or marketing in the travel space
If you’re ready to turn behind-the-scenes magic into extraordinary guest moments, we’d love to hear from you. The salary on offer is competitive and based on experience.
