Telesales Representative

Are you a persuasive communicator with a passion for sales? Do you thrive in a fast-paced environment where your drive and expertise directly impact business growth?
We are looking for a Telesales Representative to be the voice of our pharmaceutical products, engaging independent pharmacies and dispensing doctors over the phone. In this role, you will play a key part in driving revenue, expanding our market reach, and building lasting customer relationships—all from the power of your phone!
If you have a knack for sales, deep industry insight, and the ability to turn conversations into conversions, this is your chance to be part of a thriving team and make a real impact.
Ready to grow your career and make a difference? Apply now!


Sales and Customer Engagement
• Develop and execute a telesales plan, targeting independent pharmacies and dispensing doctors.
• Conduct outbound sales calls to promote and sell the company’s pharmaceutical products.
• Work towards meeting and exceeding set sales targets and goals.
• Process product orders, ensuring smooth transactions and delivery coordination.

Relationship Building & Management
• Establish, develop, and maintain strong business relationships with pharmacists and doctors via phone and digital communication.
• Provide regular updates on product information, changes, and developments.
• Handle customer queries, objections, and concerns professionally to ensure high levels of customer satisfaction.

Market Intelligence
• Monitor competition by gathering marketplace insights on pricing, product trends, and customer preferences through telephonic interactions.
• Identify and analyze emerging market trends and customer needs.

Reporting and Administrative Tasks
• Maintain detailed records of all customer interactions and transactions.
• Provide reports and analyze sales activities, market feedback, and customer responses for management review.
• Ensure compliance with company policies, data privacy regulations, and industry requirements.

Strategic Support
• Collaborate with the marketing and field sales teams to align tele sales efforts with broader business objectives.
• Participate in strategic planning meetings to discuss sales strategies, targets, and performance improvements.

QUALIFICATIONS &EXPERIENCE:

• Matric qualification (mandatory).
• A Diploma or Bachelor's degree in a relevant field is advantageous.
• At least 1 year of telesales experience within the pharmaceutical industry.
• Strong knowledge of pharmaceutical products and industry regulations is preferred.
• Proven track record of achieving sales targets in a telesales or call center environment.
• Excellent verbal and written communication skills, with the ability to influence and engage customers effectively.

SKILLS:

• Proven negotiation and sales expertise with a results-driven approach.
• Exceptional telephone communication skills with active listening abilities.
• Ability to establish and nurture customer relationships in a remote setting.
• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook, etc.).
• Strong organizational skills, with the ability to manage time effectively and multitask in a fast-paced environment.

PERSONAL CHARACTERISTICS:

• Strong professional communication skills, with the ability to articulate ideas clearly and effectively.
• Ethical, honest, and customer-focused, ensuring a high standard of service and integrity.
• Resilient and adaptable, capable of managing rejection and effectively overcoming objections.
• Results-driven and goal-oriented, motivated by sales targets and performance-based incentives.

GENERAL WORKING CONDITIONS:
• Office-based position with standard business hours.
• Dynamic and fast-paced telesales environment, requiring high levels of energy and engagement.
• Regular use of computers, CRM systems, and telephony technology to facilitate sales activities.
• No travel is required, as all sales interactions are conducted remotely