Debtors Manager

Position: Debtors Manager
Department: Finance
Reports To: Finance Manager
Location : Kempton Park
Job Purpose:
Manage the debtor’s day to day processes / activities, ensuring that customer invoices are timeously settled in full and
credit risk policies are maintained. Support the day-to-day functionality of the Accounts Receivable Division through
continuous, disciplined and diligent execution of daily tactical deliverables in line with defined policies and procedures,
resulting in the achievement of the desired objectives/outcomes of the business.
Job Function:
· Execute accurate and timeous processing of customer payments received, aged debtor reports and resolve
queries, ensuring adherence to relevant policies, procedures and regulatory/statutory requirements.
· Establish and maintain strong relationships with customers, and promptly and efficiently investigate and
resolve any/all payment or invoice queries.
· Oversee the end-to-end accounts receivable process:
Safekeeping of customer trading terms, SLAs and contracts.
Create, update and maintain master files on the CRM system.
Enforce, execute and adhere to agreed customer trading terms, SLAs and contracts.
Payment processing (receipt, validation, reconciliation).
Credit notes investigations and processing.
Customer statement reconciliation/s.
Timeous resolution of any/all queries and/or discrepancies.
Timeous electronic distribution of statements, invoices and credit notes to customers.
Timeous risk notification to management of potential bad debt.
· Manage and control Legal Debtors status, further ensure timeous resolution.
· Collaborate with internal stakeholders for e.g. Sales and Operations divisions, to resolve customer-related
queries pertaining to non-payment.
· Daily reporting to Senior Management pertaining to Debtors Age Analysis, further implement corrective action
as directed.
· Drive and monitor KPI’s, metrics and targets, implement measures to achieve as such.
· Ensure compliance with internal controls and regulatory/statutory requirements, identifying and addressing
any potential risks.
· Partner with Financial Manager to measure and evaluate the Debtors Clerk through bi-annual performance
reviews.
· Support the desired outcomes/objectives of the Financial Manager and, in turn, the Company, through the
adherence to and execution of the tactical deliverables as outlined in this position agreement.
· Through the execution of the defined tactical deliverables, identify any/all process flaws and report to line
manager, and contribute ideas for resolution and/or improvement.
· Develop a rigorous understanding of workflow across the organisation and the corresponding critical factor
contribution the role of Debtors Manager has on said workflows, to achieve the overall desired
outcomes/objectives of the business.
· Successful overall supervision of the Debtors function through continuous engagement with internal and
external stakeholders and in line with the Company’s defined credit risk policies.
· Partner with Financial Manager to set KPI’s, metrics and targets pertaining to Accounts Receivable.
· Manage and support direct report line incumbent to achieve their defined desired objectives and outcomes.
· Oversee and manage the daily operations of the Accounts Receivable department.
· Compile, analyse and timeously report Accounts Receivable information to management.
Minimum Education and Experience Requirements:
· Tertiary qualification in a Finance discipline.
· Minimum 5 years demonstrable management experience in an Accounts Receivable environment.
· Administrative acumen, detailed orientated, and proficient handling numerical data.
· Highly motivated and deadline driven.
· Proactive thinker with strong resolution skills.
· Strong supervisory and interpersonal skills.
· Comprehensive knowledge of financial regulatory/statutory requirements.
· High levels of integrity and confidentiality.
· Professional, personable and polite.
· Effective communication skills, both verbal and written.
· Proficient use of MS Office, Financial/Accounting software, and ASANA.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned
to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of
personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time
to time, as needed.