Head of Business Development Management - BPO

The purpose of the role is to drive business expansion through new business development, and strategic partnerships. You will act as the brand ambassador and position the ISON brand in key areas within South Africa and abroad.

This role requires an individual with the BPO (Business Process Outsourcing) experience.

KEY RESPONSIBILITIES:

• Leding business expansion, new customer acquisition, and retention strategies.
• Business growth and revenue enhancement through strategic client acquisition, retention, and partnerships.
• Managing the Bid and Tender process, ensuring all key stakeholders involvement
• Directing product development and market entry strategies to align with business strategy.
• Managing brand positioning and communication to resonate with global partners and networks
• Negotiating strategic partnerships to drive business growth and funding initiatives.
• Designing and implementing business solutions for complex contact centre environments.
• Building relations with third-party vendors, suppliers, and subcontractors; formalizing SLAs and MOAs for future bidding activities
• Overseeing a Bid Office to respond to tenders, bids, and other business opportunities in line with business sales objectives.
• Managing the national Bid and Tender process, ensuring all key stakeholders involvement
• Writing and presenting attractive and favourable business proposals
• Orchestrating proactive sales campaigns to garner referrals and new leads.
• Collaborating on delivery solutions to optimize deal conversions.
• Aligning growth with preferred delivery models and profitability criteria.
• Executive reporting and business performance analysis.
• Surpassing annual sales targets by identifying and cultivating sales opportunities.
• Crafting and leading overarching marketing strategy, highlighting ISON’s unique selling propositions.
• Building relationships with senior decision-makers within potential client organizations ahead of tender notices.
• Implementing and maintaining sales (CRM) system for streamlined operations.
• Exploiting existing client database for upselling and cross-selling opportunities.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:
• Business Administration/ Sales and Marketing advantageous

Networking
• BPESA, Cape BPO and DTI

Years of Experience
• 5 to 8 years’ experiences in BPO Sales/ BDM
• Sound understanding and experience in the contact centre space
• Solid relationship building skills and experience
• Experience dealing with key stakeholders in different industries and associations