Front of House Supervisor

A five-star Boutique Hotel in Somerset West is seeking a dynamic and experienced Front of House Supervisor to lead our guest services team. The ideal candidate will have a passion for delivering exceptional guest experiences and a keen eye for detail. This role requires a hands-on leader who can manage daily front-of-house operations, ensuring that our guests receive a warm welcome and personalized service throughout their stay.
Key Responsibilities:
Guest Relations: Lead by example in providing outstanding guest service, ensuring each guest has a memorable and personalized experience from arrival to departure.
Team Leadership: Supervise, train, and motivate the front-of-house team, including receptionists, concierge staff, and porters. Conduct regular training sessions to maintain high service standards.
Operations Management: Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries. Ensure that all guest requests and complaints are addressed promptly and professionally.
Reservation Management: Coordinate with the reservations team to manage room allocations, special requests, and VIP arrivals. Ensure all guest information is accurately recorded and communicated.
Communication: Act as a liaison between guests and other departments (housekeeping, maintenance, food & beverage) to ensure seamless service delivery.
Quality Control: Conduct regular inspections of the front-of-house areas, ensuring that they meet the five-star standards of the hotel in terms of cleanliness, appearance, and functionality.
Reporting: Prepare daily reports on guest feedback, occupancy, and any operational issues. Provide recommendations for improving guest services and operational efficiency.
Crisis Management: Handle any emergencies or unforeseen situations calmly and efficiently, ensuring the safety and comfort of guests and staff.
Brand Ambassador: Uphold and promote the values and reputation of the company in every interaction with guests, partners, and the local community.