Duty Manager - Plettenberg Bay
Plettenberg Bay, Western Cape
Posted 4 days ago
- Company:
- Phoenix Recruitment
- Company Description:
- Established in 2012 we are a South African based recruitment agency, specializing in the hospitality industry, we have been partnering with hotels, lodges, resorts, and other hospitality establishments to source, screen, and place top-tier talent. At Phoenix Recruitment, we believe that exceptional hospitality begins with extraordinary people. Your team is the beating heart of your establishment, and we are dedicated to ensuring that every hire is the perfect match. Our process is rooted in integrity and transparency. We pride ourselves on providing exceptional service with a personal touch. We offer a unique and comprehensive range of recruiting and resourcing services, delivered to clients through tailored solutions and have expert and up to date market knowledge.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
This position is ideal for a hands-on, service-oriented hospitality professional ready to play a key role in maintaining the high standards of a leading five-star property.
Duties:
Manage and oversee daily hotel operations
Ensure all service standards and procedures are consistently upheld
Handle guest complaints, feedback, and special requests professionally
Oversee guest comment management and guest satisfaction tracking
Maintain a high level of leadership, trust, and accountability
Respond to emails and guest inquiries promptly and effectively
Maintain in-depth knowledge of room categories and hotel facilities
Assist with guest account management and billing queries
Operate the hotel’s Property Management System (Opera)
Conduct guest check-ins and check-outs
Manage switchboard operations and direct calls as required
Handle restaurant bookings and hotel reservations
Support F&B department during peak mealtimes
Liaise between departments to ensure smooth and seamless guest service
Requirements:
Grade 12
Hotel school qualification advantageous
At least 2–3 years’ experience in a 5* hotel or similar luxury environment
Proficiency in Opera PMS
Strong computer literacy
Prior experience in a leadership or supervisory role
Excellent verbal and written communication skills
High level of English proficiency
Strong planning and organizational skills
Ability to train, develop, and motivate a team
Energetic, enthusiastic, and guest-focused attitude
Team player with a positive mindset
Willingness to work shifts, weekends, and public holidays
Own transport preferable
- Salary:
- R 18 000,00 Monthly
