Reservations Clerk - Hospitality
Cape Town, Western Cape
Posted more than 30 days ago
- Company:
- Sisonke Tourism Services
- Company Description:
- Tour Operator Day Tours - Events - Overland Tours - Sports Touring With more than 35 years combined experience in the Hospitality and Tourism Industry, SISONKE TOURISM and EVENTS SERVICES is able to provide a ONE STOP SHOP EXPERIENCE with a difference!! Our Administrative and Central Reservations offices in Cape Town and Branch Offices located in Johannesburg, Durban and Mpumalanga allow us to provide a National Service throughout South Africa. By means of our Strategic Associations with our International Partners, we are now able to extend our Services to cover the larger part of the African Continent.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Grade 12
- Number of vacancies:
- 1
Job Description
Responsibilities
- Handle incoming reservations and inquiries via phone, email, and online platforms
- Process bookings, cancellations, and modifications efficiently and accurately
- Provide exceptional customer service and respond to client queries
- Maintain up-to-date knowledge of our tours, packages, and services
- Collaborate with the operations team to ensure seamless service delivery
Requirements
- 2-4 years of experience in a reservations or customer service role
- Excellent communication and interpersonal skills
- Proficient in MS Office and Google Suite
- Ability to work under pressure and meet deadlines
- Strong attention to detail and organizational skills
What We Offer
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing tourism company
- Professional development and growth opportunities
