Group Travel Specialist
Johannesburg North, Gauteng
Posted 8 days ago
- Company:
- Innovation Advance
- Company Description:
- Innovation Advance provides customised training and recruitment solutions that are tailor made to suit what is currently relevant, needed most and perfect for your specific needs. We love doing what we do and believe that learning and progression should be ongoing, valuable and inspiring. We take learning seriously but, we also believe that it should be fun and that achievement should be celebrated.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
What You’ll Do:
As the Group Travel Specialist, you will be the linchpin in orchestrating premium travel experiences. Your role will include:
Quoting & Reservations:
o Process and manage all service reservations, ensuring rapid response and timely confirmations to client requests.
o Accurately load reservations and managing all aspects of documentation, from itinerary planning to compiling travel packs, vouchers, and rooming lists.
o Maintain continuous communication with overseas agents regarding reservation statuses, payment requirements, and deadlines—ensuring every detail aligns with our clients' high expectations.
Client & Supplier Care:
o Provide exceptional client care by keeping in touch with travellers throughout their journey and swiftly handling any concerns or emergencies.
o Build enduring relationships with suppliers to secure the best rates and service quality, ensuring our clients receive unrivalled value.
• Administration & Team Collaboration:
o Uphold rigorous administrative standards and adherence to procedural policies by submitting accurate, timely reports.
o Collaborate proactively with colleagues and adapt to support team needs beyond regular hours when required.
Continuous Improvement & Learning:
o Embrace ongoing personal and professional development by participating in industry events, workshops, and training—staying ahead of the curve on travel trends and product knowledge.
What We’re Looking For:
Experience & Expertise:
o 3-5 years in inbound tourism, with a strong background in managing groups and group series travel arrangements.
o Proven ability to manage complex, detail-oriented costing and itineraries for group travel.
o Solid understanding of South African and regional geography, accompanied by excellent logistical and planning skills.
Qualifications:
o Matric/Grade 12 is essential; a Travel & Tourism qualification is highly desirable.
o Proficiency with Tourplan is preferred, along with an understanding of the German market and customer needs.
Key Competencies:
o Exceptional attention to detail coupled with a mature, professional demeanour when engaging with clients and colleagues at every level.
o Strong problem-solving and negotiation skills, excellent both in written and verbal communications.
o Ability to manage confidential information with tact and discretion.
Why This Role?
Imagine leading the orchestration of journeys that not only traverse landscapes but also create lasting memories and inspire a sense of wonder. This is your opportunity to impact the travel industry by ensuring that every group’s experience is perfectly executed—from the first inquiry to the final farewell.
If you are passionate about travel, thrive in dynamic environments, and are ready to elevate group travel experiences to new heights, we want to hear from you.
Take the Next Step: Apply now with your updated CV and a compelling cover letter that details your passion for group travel and your vision for creating unparalleled Southern African journeys. Elevate your career and join a team where every detail counts, and every journey is an adventure waiting to unfold.
This role is being recruited on behalf of our esteemed client. All applications will be handled with the utmost confidentiality.
