Call Centre Manager
Sandton Johannesburg, Gauteng
Posted 7 days ago
- Company:
- Ubuntu Markets
- Company Description:
- We are a fully regulated / licensed brokerage company, part of a global group with offices around the world and our Sandton Office.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor
- Number of vacancies:
- 10
Job Description
-5 years Minimum experience in Call Centre management
-Managed at least a team of 30 or more agents at a time
-Responsible for the day-to-day operations of a call centre,
-Setting performance goals and targets
-First preference is given to those in the Financial/Insurance/Trading industry
- Developing and implementing effective sales strategies
- Coaching and training agents to enhance their skills
- Monitoring and analyzing performance metrics
- Ensuring compliance with industry regulations
- Fostering a positive and productive team environment
- Driving continuous improvement and process optimization
Salary Market related- R25 000 p.m. negotiable
- Salary:
- 25.000,00 ZAR Monthly